Self Check In We now have a new facility Telephone Lines We apologise if you've had difficulty reaching us. Museum Street Dental Practice has been undergoing some changes recently. The changes aim to increase the availability of NHS dental care in the local area. Recently we have been inundated with telephone calls and enquiries. During the month of August we received a total of the following:
4,045 calls total call duration was 301 hours.
We are making changes to the options on our phone system.
Your calls are very important to us. To help us help you please:
1, Ensure you select the correct option when calling us. 2, For non-urgent enquiries, please call after 10 am. 3, When placed in a queue, if you do not wish to wait, please leave a message if prompted, or call back at a different time of day. 4, You can also contact us at Museumstreetdentalsurgery@yahoo.com
Urgent enquiries are prioritised. It may take us longer to respond to non urgent enquiries.
Our dedicated receptionists work tirelessly every day to answer phone calls whilst also dealing with patients as they attend the practice for appointments. We ask you to be kind and patient. The practice has a zero-tolerance policy and any shouting or abusive behaviour shown towards our staff will not be tolerated.