Providing Comprehensive Dental Care in Warrington Since 1929
We now have a new facility
Telephone Lines
We apologise if you've had difficulty reaching us.
Museum Street Dental Practice has been undergoing some changes recently. The changes aim to increase the availability of NHS dental care in the local area. Recently we have been inundated with telephone calls and enquiries.
During the month of August we received a total of the following:
4,045 calls total call duration was 301 hours.
We are making changes to the options on our phone system.
Your calls are very important to us. To help us help you please:
1, Ensure you select the correct option when calling us.
2, For non-urgent enquiries, please call after 10 am.
3, When placed in a queue, if you do not wish to wait, please leave a message if prompted, or call back at a different time of day.
4, You can also contact us at Museumstreetdentalsurgery@yahoo.com
Urgent enquiries are prioritised. It may take us longer to respond to non urgent enquiries.
Our dedicated receptionists work tirelessly every day to answer phone calls whilst also dealing with patients as they attend the practice for appointments. We ask you to be kind and patient. The practice has a zero-tolerance policy and any shouting or abusive behaviour shown towards our staff will not be tolerated.
Museum Street Dental Team
Self Check In ⚡️ We now h
About
We continue to provide the core of NHS dental treatments as well as now providing private and independent care options.
From dentures to dental implants and gum treatments to aesthetic tooth coloured fillings- we provide a full and comprehensive dental service.
At Museum Street Dental Practice we are committed to providing you, your family and loved ones with exceptional care, in a passionate and friendly atmosphere.
We believe that our patients deserve the best care, and go above and beyond to make sure you always feel at ease and welcomed. Whether you're coming in for a simple check up, or a more complex treatment, our dedicated team of dental practitioners have the skills and resources to manage your dental health needs.
Joining our Practice
Unfortunately, our capacity to see new NHS patients is limited and we cannot always see new patients. If you would like to find out if we are able to see you as an NHS patient, please visit the website NHS choices to check our status.
https://www.nhs.uk/services/dentist/museum-street-dental-surgery/V006878
Alternatively, if you would like to join our practice as a non NHS, independent fee paying patient then please see our fee guide for further information on our competitively priced options or contact the reception to arrange an appointment.
We are currently accepting children age 17 or under on the NHS. As we cannot book appointments via online, please refrain from including any of your children's confidential information in any online queries made to the practice. Please call us on 01925 630221 for further information if you are interested in registering children with our practice.
Please note, we cannot book appointments via this website or email.
If you are one of our patients and require urgent dental treatment (i.e. you are in severe pain) then please ring the practice on 01925 630221 (9:00am - 5:00pm) to book an appointment.
If you are not one of our patients, and are in pain, please ring the following numbers;
0161 476 9651 - The out of hours emergency number for patients in Liverpool, Wirral and Cheshire
or
111 - Urgent out of hours care AND if not registered with a dentist.
Team
Dr Ian Sproat
Practice Partner and Principal Dentist
BChD (Leeds) MFDS RCSEdin Dip. Rest. Dent. RCSEng. Pg. Dip Clinical Implant Dentistry PG. Cert (Teaching) GDC: 82195
Dr Kakoli Ray
Practice Partner and Associate Dentist
BDS (Manchester) GDC: 82077
Dr Simon Cronshaw
Dentist Providing Private Root Canal Treatment
BChD (Merit) Dip. Rest. RCSEng, PGCert (Endo) GDC: 212495
Dr Elizabeth Cronshaw
Associate Dentist
BChD (Leeds) GDC No: 211385
Dr Sara Anbarian
Associate Dentist
BDS (Manchester) GDC No: 244589
Dr Victoria Blanco
Associate Dentist
Lic Odont Madrid GDC No: 169861
Dr Jack Toulson
Associate Dentist
BDS (Liverpool) GDC No: 296489
Dr Lisa Aitken
Associate Dentist
BDS (Glasgow) GDC No. 250947
Dr Clare Ginty
Associate Dentist
BDS (UCLan) BSc Biosciences (Durham) GDC No. 309100
Dr Yasmin Khalid
Associate Dentist
BDS University of Liverpool GDC 309085
Dr Liliana Saidamova
Associate Dentist
BChD University of Leeds GDC: 309476
Dr Dominika Karcz
Dentist
BDS University of Central Lancashire GDC: 317537
Jennifer
Dental Nurse
GDC registration number: 279962
Aurelia
Dental Nurse
GDC registration No. 318216
Carla
Dental Nurse
GDC No. 248574
Bhuvaneshwar
Trainee Dental Nurse
Catherine
Decontamination Room Operative
Jane
Practice Manager
Senior/supervisory management, Data Protection officer, Complaints Manager. GDC: 131606
Hannah Poole
Dental Hygiene Therapist
DipDH DipDT (Manchester) GDC No. 222480
Prachi Boksh
Dental Hygiene Therapist
BSc Dental Hygiene and Dental Therapy University of Manchester GDC: 318657
Testimonials
"Absolutely amazing service, rang up with an emergency and within 90 minutes I was seen to and sorted, the dentist and nurse assistant who saw me were outstanding and made me feel very calm and comfortable, they were also very gentle and I didn’t feel a thing(which I was anxious about) I would 100% recommend this service to a friend!"
January 2023 - Google Review
Jake B "Best dentist I’ve ever been referred to thanks to the emergency service they offer here! The dentist was fantastic couldn’t have got a better service, fast efficient and friendly staff!"
2022 - Google Review
J Ryan "Been coming here now for many, many years. Never had a bad experience, staff are happy and friendly, dentists are always chatty and make you feel welcome, even if for some reason it's not your normal one. No complaints at all."
2022 - Google Review
G Payton "Came here for an emergency appointment to have a back tooth removed, professional doesn't come close to the care and kindness they shown me and made me feel relaxed throughout the work they did big thumbs up from me."
2022 - Google Review
C Green "Best dentist I've ever been, staff are amazing."
2022 - Google Review
S Hallsworth "Great experience at the dentist. Very professional staff and sorted my check up."
2022 - Google Review
Gaz M "Great staff & team. Always well looked after & can ring up anytime if have any problems. I will definitely stay here 🙂🙂🙂🙂"
January 2021 - Google Review
L Burns "During lockdown I lost a filling and the problem has escalated as eating on one side of my mouth led to painful ulcers. The practice saw me on Monday just days after speaking to them after opening. I really appreciate the extra efforts made to see patients and the brilliant way it was all handled so quickly. I am now pain free!!! Thank you so much."
July 2020 - Google Review
S Webster "Very impressed with this dentist always professional and friendly. They identified a dental issue missed by my previous private practice dentist. Recently during the C19 crisis they proved very helpful and caring doing their best under trying circumstances."
May 2020 - Google Review
W Barnes "Helpful, friendly receptionists. Thorough and professional dentists. Central location just off the town centre. Great dental practice."
January 2020
AJB "I cannot say how fantastic the staff are at this dentist practice. I had to call for an emergency appointment today, it was no problem at all ... and although my dentist was running a bit late ... when I went in ..I had to have an extraction...which obviously was going to make her even later. At no time did I feel rushed ... everything was explained and my treatment was fantastic. I cannot thank them enough. I highly recommend them."
March 2020 - Google Review
Karen Jones "... had a filling but came out, rang and got appointment straight away! Can't fault them at all.
Dr Lee talks through the treatment and puts you at ease.
I recommend this dental practice 100% percent."
2020 - Google Review
J Thomas "My dentist was so lovely and did not judge as I am very self conscious of my teeth. Reception staff were also kind! Brilliant service and would recommend."
2020 - Google Review
K Smith "We are all only too willing to moan and complain these days. When there is someone who is exceptional doing their work is should be recognised and applauded. I am terrified of the dentist and had not visited one for over 30 years until I needed the emergency service. How lucky was I to go to Museum Street dentist and a fantastic Spanish lady called Victoria Blanco looked after me. This lady fully understood my fear, she has so much empathy, kindness as well as skill that I feel I have won the lottery. I cannot thank her enough for the way she has looked after me. I am certainly a challenge but she has helped me to overcome a lot of my fear. The whole service is excellent from the ladies in reception to the assistants who help the dentist."
Angela Williams "Had an emergency appointment and I have to say they are amazing. The best dentist I have ever been to. The dentist I saw was amazing. I have bad anxiety and she put me completely at ease. I wish she could be my dentist full time. She was patient and kind and has all the time in the world for me. Five stars doesn't seem enough."
2022 - Google Review
S Harrison "I have been a patient at this practice for many years and the care I have received from my dentist and the Museum St staff is always great. As someone who has a somewhat phobia of dentists, I find my dentist both kind mannered and patient. I would happily recommend them!"
October 2019 - NHS Choices
Miss Wu "I have used this dental surgery for many years and wouldn’t dream of changing. My dentist is 1st class and the reception staff very pleasant and efficient."
Excellent Dentist
★★★★★
November 2019 - NHS Choices
Andrew G. "I have been a patient at this practice for a very long time now. The staff have always been very friendly and polite. Would definitely recommend and have done in the past."
Great practice
★★★★★
October 2019 - NHS Choices
AnonymousF.A.Q
Are you taking on new NHS patients?
Are you taking on new Private patients?
Do you provide dental implants?
Please be aware that not every patient is suitable for dental implants and a detailed assessment is required prior to treatment.
Please ring 01925 630221 to make an appointment. (Dental Implants are not available as an NHS treatment).
Are you a LGBTQ+ friendly practice?
What do I do if I am not happy about the treatment I have received or the service I have been provided with?
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from all mistakes and respond to customers’ concerns in a caring and sensitive way.
- The person/s responsible for dealing with complaints about our service which we is Dr Ian Sproat or Mrs Jane Mark.
- If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to contact the Practice Manageress immediately. If the Practice Manageress is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for us to deal with this.
- If the patient complains in writing the letter will be passed on immediately to Dr Ian Sproat.
- If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
- We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days. We will seek to investigate the complaint within ten working days of receipt and, where appropriate to give an explanation of the circumstances which led to the complaint. We will respond to/liase with the patient in their preferred method If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
- We will confirm the decision about the complaint in writing immediately after completing our investigation.
- Thorough and comprehensive records are kept of any complaint received.
- If patients are not satisfied with the result of our procedure then a complaint may be made to:
- NHS England. Telephone 0300 311 22 33
- The Dental Complaints Service (08456 120 540) for complaints about private treatment.
- The Care Quality Commission, Finsbury Tower, 103 – 105 Bunhill Row, London, EC1Y 8TG.
- The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (dentist registration body).
- If your complaint is not resolved to your satisfaction, contact the Parliamentary and Health Service Ombudsman. Telephone 0345 015 4033.
Practice Independent Fees
Private Fees Are Subject To Change
Emergency Dental Consultation
An emergency consultation is an appointment with a dentist and involves taking a history of the patient complaint, checking medical details with a clinical and radiographic assessment of the acute dental problem. Multiple acute problems may require additional appointments and this may incur further fees. Treatment options will be discussed as appropriate including treatment costs. The emergency fee is for assessment of the single most acute problem includes radiographs and prescriptions for antibiotics and pain relief if appropriate.
£50
Emergency Extraction
The routine removal of a tooth under local anaesthetic following a prior consultation ( emergency/new patient/routine exam) and does not include surgical removal or treatment under sedation. The cost of the extraction is in addition to the consultation fee.
£60
Root Canal Treatment
The removal of an irreversibly infected or inflamed nerve tissue, cleaning of the nerve space and then filling with a root canal filling material. Prices are from £350.
£350
Scale and Polish
A 30 minute appointment with our dental therapist/hygienist for a scale and polish of the teeth including oral hygiene advice and instruction. Please be aware that the fee for this service will be more if you are not a patient registered at our practice and that you may require more hygiene appointments depending upon the health of your mouth and need for treatment. Prices start from £37.50.
£55
New Patient Examination
This is 30 minute consultation and involves the thorough clinical and radiographic examination of the oral and dental hard and soft tissues including oral cancer screen. Patient concerns both aesthetic, functional and of comfort (pain/sensitivity) will be assessed and discussed. Treatment options, maintenance regimen, costs will be discussed. Radiographs are included within the fee.
£75
Routine Examination
As per new patient examination. Patient needs to have been seen at the practice within 12 months to be eligible for a routine exam, (not including emergency consult or treatment).
£40
Re-cementation of a Crown, Veneer or Bridge
This fee is for the re-cementation of crown, bridge or veneer. Please be aware that this is in addition to the emergency consultation fee and sometimes it is not feasible or advised to recement a restoration. Prices start from £30.
£30Links
Contact Us
- Dental Surgery, Museum Street, Warrington, UK
- WA1 1JA
- +44-01925 630221 - During Normal Working Hours
- +44-0161 476 9651 - The Out of Hours Emergency Number for patients in Liverpool, Wirral and Cheshire
- +44-111 - Urgent Out of Hours Care AND not registered with a Dentist
- museumstreetdentalsurgery@yahoo.com
- Monday to Friday - 08:00 -18:00
**PLEASE DO NOT USE THE CONTACT FORM _ FOR GENERAL ENQUIRES, PLEASE EMAIL museumstreetdentalsurgery@yahoo.com OR RING THE PRACTICE